How we change what others think, feel, believe and do
TechniquesQuestioning Probing questions
When seeking more detail, there are a number of types probes you can use, depending on what they are saying and what you want to discover.
When they usevagueorunclearlanguage, or when you just need more detail, seek to further understand them by asking for clarification.
What, specifically, will you do next week?
Sometimes they say things where the purpose of why they said it is not clear. Ask them to justify their statement or dig for underlying causes.
What were you thinking about when you said XX?
If they seem to be going off-topic, you can check whether what they are saying is relevant or salient to the main purpose of inquiry.
Is that relevant to the main question?
How is what you are saying related to what I asked?
You can check that they are giving you a full and accurate account by probing for more detail and checking against other information you have. Sometimes people make genuine errors (and sometimes deliberate), which you may want to check.
Is that all? Is there anything you have missed out?
How does that compare with what you said before?
One of the most effective ways of getting more detail is simply by asking the same question again. You can use the same words or you can rephrase the question (perhaps they did not fully understand it first time).
You can alsorepeatwhattheyhave said (echo question), perhaps withemphasison the area where you want more detail.
When they talk about something vaguely, you may ask for specific examples. This is particularly useful in interviews, where you want to test both their truthfulness and the depth behind what they are claiming.
Sorry, I dont understand. Could you help by giving an example?
Could you give me an example of when you did XXX?
When they have not given you enough information about something, ask them to tell you more.
Could you tell me more about that, please?
To discover both how judgmental they are and how they evaluate, use question that seek evaluation:
What are the pros and cons of this situation?
Particularly if they are talking in the third person or otherwise unemotionally and you want to find out how they feel, you can ask something like:
When you do this, do be careful: you may have just asked a cathartic question that results in them exploding with previously-suppressed emotion.
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